Technical Customer Support (English + Spanish and/or Portuguese) UTC-4 / UTC-5

The Role We’re looking for a Technical Customer Support Specialist to join our team! In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You’ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience. The position is fully remote. What We’re Looking For Fluency in English is mandatory : English is our primary working language, so strong written and verbal communication skills are essential. Fluency in Spanish and/or Portuguese : This position implies exchanging with numerous of our LATAM customers. Technical knowledge : You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role, come prepared! Team spirit : Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value