Senior Director, IT Operations & Digital Resilience

ABOUT THE ROLE The Senior Director of IT Operations & Digital Resilience will be the primary architect of our internal technology experience and operational stability. You will lead a global team of 20+ professionals across Service Desk, Infrastructure, SRE, and Compliance functions. Your mission is to ensure a seamless "always-on" employee experience while maintaining a rigorous security and compliance posture across our global footprint. YOUR DAILY IMPACT AT PELOTON • Direct the global IT Helpdesk and a specialized VIP Support tier, ensuring white-glove service for executive leadership • Lead end-point management strategy (MDM, imaging, lifecycle) to ensure employees have the right tools, whether remote or in-office • Act as the primary advocate for the "Employee Experience," using t