IT Specialist (Network and System Operations)

As an IT Specialist (Network and System Operations), you will: Plan and carry out difficult and complex assignments involved in planning and delivery of Network and System Operation Center services, including installation, configuration, troubleshooting, customer assistance, system security controls testing, log management and reviews, and/or training, in response to customer requirements. Use judgment, initiative, and resourcefulness in deviating from established methods to modify, adapt, and/or refine broader guidelines to resolve specific complex and/or intricate issues and problems; treat specific issues or problems; research trends and patterns; develop new standards, criteria, methods, and techniques; and propose new policies and practices. Evaluate the impact of technological change and conceive of solutions to highly complex technical issues. Present, explain, and defend controversial issues; and persuade program managers and other decision-making officials with widely differin