Supervisory Management and Program Analyst

Oversees analysts working on complex, interrelated programs with conflicting goals and difficulty verifying findings. Performing supervisory duties such as assigning work, resolving problems, and evaluating staff performance. Assesses workload and operational needs to assign, delegate, and adjust work to meet priorities, ensuring high-quality outcomes. Resolving concerns raised by agency customers related to applications and petitions. Oversees Lockbox operational improvements and performance standards to ensure goal and quality standards are met. Coordinate and communicate with headquarters and field representatives to develop solutions for issues related to Lockbox operations and customer service.