FFSC Work and Family Life Coordinator (WFLC)

Program Coordination and Facilitation (75%) As a coordinator and facilitator of various military QOL programs and services, provide individual and group WFL education, training, information, and referrals to commands, military leadership, service members, military families, Ombudsmen, and Family Readiness Groups. Work independently or with other FFSC staff and stakeholders to provide services. Employ the no-wrong-door approach to interview and assess the customer's needs and concerns, such as relocation, mobilization and deployment readiness, career and employment readiness, financial readiness, personal and family life readiness, etc. Provide a warm handover to the appropriate personnel and organization, in accordance with policy. Work with clients to prioritize issues and develop plans and goals tailored to their needs and concerns. Monitor and track program usage and trends, capture data in approved CNIC database repository, and ensure quality customer service and client satisfactio