Supervisor, Multi-Month & Fleet Replacement

We are seeking a customer-focused, detail-oriented supervisor to lead a team of 20-30 hourly support agents dedicated to delivering exceptional customer experience for Hertz's Insurance Fleet Replacement (IFR) business. In this role, you will also oversee multi-month support for our monthly rental customers, ensuring key performance indicators (KPIs) are consistently met. The supervisor is responsible for driving efficient day-to-day operations, supporting and implementing process improvements,…