Bilingual Customer Service & Tech Support Agent

What you'll do every day : Handle inbound tickets, live chat, and phone calls in both English and French. You switch languages as naturally as you breathe Help customers with order status, production timelines, reprints, refunds, artwork issues, and account questions. Become a Printeez platform expert, you'll be the person customers trust to know the system inside-out. Onboard new customers via video call and guide them through the platform for the first time. What you need : Fully bilingual : English AND French, written and spoken, professional level in both. This is non-negotiable. 1–2+ years in customer service : you know what a good CS interaction looks like because you've been doing this. Tech-savvy :  you pick up new software fast and aren't intimidated by new tools Remote-work ready : you've worked remotely before and know how to stay disciplined, accountable, and communicative without anyone watching over your shoul