Account Manager, New Verticals

About the Team The New Verticals team is redefining local commerce by expanding DoorDash beyond restaurants into Grocery, Convenience, Liquor, Retail, Flowers, and more. We build meaningful partnerships with standout local and regional merchants, helping them grow and meet customers where they are. Stationed regionally, we move fast, think creatively, and lead the charge in developing new categories across the U.S. Together, we're shaping a platform that gives consumers access to more of what they need, when they need it. About the Role As a Merchant Success Manager (MSM) , you will own the success, growth, and retention of a portfolio of our non-restaurant merchants. You'll act as a trusted advisor to business owners - helping them optimize their DoorDash presence, improve day-to-day operations, and identify opportunities to grow revenue and performance. You'll manage a book of accounts and lead regular business check-ins, address product or operational issues, and recom