Senior QLab Support Specialist (half time)

Figure 53, a Baltimore-based software company, is hiring a part-time Senior QLab Support Specialist. We are looking for a candidate with both high-level technical expertise in QLab and the ability to provide clear, generous, and friendly support to our customers. Our flagship product, QLab, is used to control audio, video, and lighting for live performance. (But you, our future teammate, already know that!) All customer support for our products is conducted via email. We are looking for an additional team member to help answer any licensing and technical QLab questions our customers send us. This position requires 20 hours of work a week, and includes benefits such as a generous paid vacation policy, health insurance, profit sharing after one year, and a SIMPLE IRA with matching contributions. We are a fully remote company. You must be based in the US, with a slight preference for those based in Maryland, New York, California, or Wisconsin. Much of our success stems from taking car