Customer Experience Operations Lead

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses. Delivering a great customer experience for SMBs is a key differentiator for us, and we are investing heavily in building a world-class support team (CX). As we enter our next phase of growth, we’re expanding our CX Operations function to scale with intention – without sacrificing quality, while continuing to raise the bar for customer service. We’re hiring a Customer Experience Operations Lead to own and evolve the operational backbone of our CX organization. You’ll design and scale the systems, workflows, and data that directly impact CX performance. This