Information Technology Speclst (Systems Analysis)

Performs needs analyses to define opportunities for new or improved business process solutions. Develops plans for installing, configuring, troubleshooting IT hardware and software. Continually tests hardware and software to determine effects on the efficiency of the hardware and existing software when new software packages are implemented. Participates in the testing of new hardware/software in conjunction with the application developers. Serves as first line technical authority for the assigned PCS and systems within the unit. Defines a customer service culture to ensure that all customers are treated with respect and civility.