Senior Human Capital Specialist

This position will be in the Directorate of Administration, Business Management and Governance, the Division of Administration, the Branch of Human Capital for the Office of the Chief Information Officer (OCIO). The selectee will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Washington DC; Atlanta, GA; Boston, MA; Dallas, TX; Philadelphia, PA; Seattle, WA. Advertised salary reflects the minimum and maximum pay for the listed locations. Upon selection, the salary will be set in accordance with the selectee's assigned duty location. Major duties include but are not limited to: Develop policies, processes, and procedures pertaining to customer service administration. Provide authoritative advice and recommendations in situations where guidelines and procedures do not exist and where there are differences of opinion and approaches among organization stakeholders