Web Communications Strategist

The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per calendar year. The individual selected for this position will... Develop and implement web-based communication strategies to improve customer access to information and enhance the effectiveness of digital communications. Plan, develop, and manage web content using web design, web writing, and usability principles and content management systems to ensure information is accurate, accessible, and easy for customers to understand. Analyze website performance metrics, usability testing results, and customer feedback from multiple sources to identify trends and recommend improvements to website content and functionality. Col