Director, Customer Success Operations Management, CTV

About the Role: PubMatic is seeking a Director of Customer Success Operations Management (CSOM) to lead operational strategy and execution for our Connected TV (CTV) supply business. This leader will elevate CSOM into a disciplined, insight-led function that protects revenue, sharpens publisher performance, and strengthens our competitive position in one of PubMatic’s most important and fastest-evolving channels. You will oversee the CTV CSOM team and act as the operational backbone for CTV supply health. You will drive proactive signal monitoring, eliminate deal-level friction, tighten PMP and PG execution, an