Foreign Service Diplomatic Technology Officer (FP 2885)

Foreign Service Diplomatic Technology Officers (DTO) manage the Department's Diplomatic Technology (DT) programs and systems worldwide. The duties of DTOs vary depending on the size of the post or office and the specific diplomatic mission. Across overseas posts and domestic offices, the following examples illustrate the types of duties and responsibilities typically performed by a DTO: Customer Service Skills: Provide support to users of information management services, including configuring and optimizing software. Train users on new software applications and provide guidance on updated IT policies and procedures. Encourage and facilitate end-user participation in technology and technical decision-making. Information Technology Skills: Administer computer systems and manage system performance, including network setup and system startup, operation, and shutdown. Manage user access: onboard and train personnel, troubleshoot and resolve issues, track and report incidents, support users,