Field Office Support Lead
ASM Research, An Accenture Federal Services Company
Wake Island, Honolulu$76k – $76k10d ago
About the role
The Root Cause Engineer (RCA), Mid performs structured root cause analysis for recurring, chronic, or high-impact incidents to identify underlying technical, process, or architectural issues affecting mission-critical federal IT services. This role collects and correlates evidence across logs, traces, metrics, configuration data, and incident records to distinguish underlying causes from symptoms and reconstruct incident timelines. The engineer collaborates with Incident Response, Problem Manag…
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