Senior Program Manager, Core Experience

About the role As a Senior Program Manager on Chime’s Member Experience (MX) team, you’ll directly influence and drive the strategy for the support experience for new products we launch at Chime. You’ll also be directly responsible for driving down the need to contact Member Services at all by partnering with different cross-functional teams across Chime to influence roadmaps that drive the best possible member experience through self-service. Within the Spending team, the experiences you’ll focus on will revolve around anything that relates to payments, cards, transfers, and the way that people move money cards, transactions, and transfers—anything that touches how payments operate you’ll effectively oversee. Your mission is to deliver high-quality, efficient, and member-first experiences that reduce the need for