Medical Support Assistant (Advanced)

NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below. The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (e.g. PACT, BHIP) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phon