Automations & Excellence Program Manager

The Automations & Excellence Program Manager plays a pivotal role in driving high impact projects and programs for Asana’s Customer Experience Organization, especially supporting AI transformation efforts across Services & Support. As a key member of the Support & Services Automations & Excellence team reporting into the Strategic Support Operations Manager, this individual will manage a portfolio of strategically impactful projects and programs intended to improve processes and systems, elevate Customer Experience team performance, improve Asana Customer outcomes (satisfaction, retention, utilization, consumption), and support multi-horizon strategic initiatives. This individual will combine analytical depth, operational excellence, strategic problem-solving, and strong cross-functional influence to ensure the programs they support are well scoped, expediently delivered, and produce exceptional results for Asana and