Senior Product Manager, Customer Experience

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. What you'll do: • Own and drive the product roadmap for our suite of member experience products, manage backlog and prioritize appropriately • Define the strategy for integrating LLMs and Generative AI into the member portal to automate complex healthcare navigation. • Partner with Insights & Data Science to define and monitor AI performance metrics (e.g., intent recognition accuracy, deflection rates, etc.) • Partner with Operations & Engineering to create "human-in-the-loop" experiences that ensure AI-driven health benefits advice remains trustworthy and compliant</li&