Service Desk Tech Analyst III

Job Posting Title: Service Desk Tech Analyst III ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: Purpose The Service Desk Tech Analyst III provides advanced IT support for endpoint devices and applications across clinical and enterprise environments, and in the future, a large-scale hospital setting. This role leads complex troubleshooting efforts, oversees deployment strategies, and contributes to the development of scalable service desk operations for a growing healthcare enterprise. Reporting to the Customer Success Manager, the Tech Analyst III serves as the final escalation point for endpoint and application support issues and mentors Level I and II Tech Analysts. This position requires expert-level technical skills in endpoint management, incident resoluti