Supervisory IT Specialist

The Network Services Branch (AIF-320) plays a critical role within the Network & Access Management Division of the Infrastructure of Operations (I&O) directorate administering and monitoring the FAA's Mission Support Network. These systems and services include LANs, WANs and the FAA wireless infrastructure. AIF-320 detects, diagnoses, troubleshoots, and resolves all network services outages and performance issues as they are identified. The Network Services Branch: Troubleshoots and resolves associated service degradations and outages. Manages the switch and wireless device Life Cycle Maintenance (LCM) programs. Manages the switch and wireless device upgrade, patching, and rebooting cadence processes. Deploys out of cadence updates to network services based on application, patch, and security needs. Works closely with Security Operation Center (SOC) to assist with and provide information for security incidents. Works closely with the Enterprise Operations Center (EOC) to quickly resolv