Supervisory Veterans Service Representative (Coach)

Specific duties include: The Coach is responsible for advising the Assistant Veterans Service Center Manager (AVSCM) or Veterans Service Center Manager (VSCM) on the daily operation of the assigned team(s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate to the VSC. Understands the relationship of tasks routinely assigned to the team, to effectively plan and assign work to the team. The supervisor demonstrates expertise in all phases of the claims activity that directs and, as needed, develops ways to improve production, improve timeliness and/or improve the quality of work. Responsible for ensuring team meets local and national performance goals. Ensures continuous staff productivity throughout tour of duty to accomplish local and national performance goals of VSC. Directs, plans and assigns work priorities for subordinates and has technical authority over the final work product. Ensures employees have the comp