Customer Assurance Specialist (Senior Specialist )

The Customer Assurance Specialist (Senior Specialist) position performs multiple, varying, and complex assignments under the limited direction of the manager or other experienced professional. Applies experience and advance knowledge of customer service activities, processes, techniques, and best practices in processing customer comments, orders, and inquiries. Serves as a resource for knowledge/information for customer service policies/procedures and ensures coverage of the help desk function. Applies experience and advanced knowledge applicable to logistics support functions of the National Airspace System to plan and conduct work activities. Assignments frequently require knowledge and experience working across functional and/or organizational lines. Typical assignments may include: providing guidance to less-experienced professionals in day-to-day operations; designing and recommending solutions to complex problems; development of training tools; reviewing, updating and making reco