Global Support Services Engineer

Headquarters: TRT Solutions Limited URL: https://www.trt.com/ Vendor Certification Successful Applicants are required to hold two current Enterprise Vendor Certifications (Advanced Technical Expert Level in at least one) in any or equivalent Server / Storage (but not limited to) · IBM · NetApp · Dell / EMC · VMWare · RedHat · Nutanix · HPE · Oracle · Fujitsu Networking (but not Limited to) · Cisco (CCNP/CCIE only) · Juniper (JCNP/JCIE only) · Gigamon · HP/ Aruba · NetScout · RiverBed · Nokia Job Functions The primary functions of a GSSE are to resolve incidents, implement changes and improvements for “Enterprise Range” level industry standard machines (e.g. superdome, power systems, storage, tape libraries, etc) raised by global clients. This mainly involves hardware break fix, software like firmware & operating systems troubleshooting, & occasionally applications. Workflow: · Grabbing of incident ticke