Medical Support Assistant (Advanced)

Duties include but are not limited to: Schedules, cancels, and reschedules patient appointments and consults in accordance with VHA scheduling guidelines. Verifies provider orders and processes administrative actions related to patient care. Monitors outpatient appointments and consult tracking systems to ensure timely follow-up. Updates patient demographics, insurance, eligibility, and co-pay information during check-in. Coordinates communication between Veterans, providers, specialty clinics, and ancillary services. Answers and directs telephone calls and visitor inquiries while providing excellent customer service. Relays messages and information to interdisciplinary team members and providers. Prepares patients for clinic visits and ensures appointment information is provided before departure. Identifies delays or issues in care coordination and recommends corrective actions to leadership. Maintains accurate records using CPRS, ISS, VistA GUI Scheduling, and consult tracking system