Lead IT Support Technician

<h3><strong>About the role</strong></h3> <p>Chime is building a world-class IT Support & Operations organization that delivers exceptional employee experiences while scaling reliably and securely. Our IT team partners closely with employees across the company to ensure technology enables productivity, collaboration, and growth.</p> <p>As a <strong>Lead IT Support Engineer</strong>, you will serve as the <strong>sole on-site IT presence</strong> in our New York City office, owning all aspects of local IT operations while acting as a senior individual contributor within the broader IT Support & Operations team. This role requires strong technical depth, operational excellence, and a high bar for customer experience.</p> <p>You will be responsible for end-to-end IT support for local employees, AV systems and events, new hire onboarding for the East Coast, and hands-on office IT managemen