Customer Success II

Your Impact The Customer Success Manager II is responsible for ensuring maximum client retention, satisfaction, and growth. They manage strategic accounts and develop trusted advisor relationships. What You'll Do • Account Management: Serves as lead point of contact and builds executive-level relationships with assigned strategic accounts. • Client Success: Ensures successful adoption of solutions, achievement of ROI, and overall client satisfaction. Identifies expansion opportunities. • Customer Advocacy: Advocates client needs and interests within the organization. Provides feedback to inform product and service enhancements. • Reporting & Analytics: Trac