Mission Support Representative

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. JOB OVERVIEW We are seeking a Mission Support Representative to join our Mission Support team in Austin, Texas. In this role, you will serve as the first point of contact for our customers, providing frontline technical support and general assistance for Saronic’s unmanned surface vehicles (USVs) and associated systems. This is a first shift position with a 7:00 AM start time. Drawing on your technical aptitude and customer service background, you will handle inbound cases across multiple channels, work through guided troubleshooting, and route complex issues to the appropriate engineering or field support teams. You will also participate in internal product training to build deep familiarity with our platforms. RESPONSIBILITIES - Customer Assistance: Serve as the primary point of c