Fulfillment Operations Specialist

The Fulfillment Operations Specialist is responsible for overseeing and supporting the execution of the fulfillment process for various sales channels, including our B2B partners. This role ensures accurate, efficient and timely fulfillment of all orders from receipt to delivery, while meeting customer requirements. The position also involves managing chargebacks, resolving EDI orders, collaborating with IT, and working closely with warehouse and transportation teams to ensure seamless operations. Reports to: Senior Manager of Distribution and Customer Experience Location: Remote (Eastern Pennsylvania) This role supports our Allentown Distribution Center and requires regular onsite partnership with warehouse operations, carriers, and logistics partners. Travel to the Allentown DC is expected up to 60% of the time. <strong