Customer Service and Support Manager 1

Reports to the Program Manager The Call Center Operations Manager will manage day-to-day call center functions, ensuring timely, high-quality outreach and triage services aligned with program SLAs, federal privacy standards, and client expectations. Key Responsibilities: Analyze and refine call center workflows to improve operational efficiency and improve staff productivity. Coordinate with Campaign & Dialer Ops Specialist to ensure contact lists are uploaded, dialer logic is functioning, an…