Customer Engineer

ABOUT BLAND AI We’re a series B startup, and have raised $65 million from Emergence Capital, Y Combinator, and the founders of PayPal and Twilio. We have grown to a 60+ person team, and we serve customers like Better.com http://Better.com, by delivering the most friendly, helpful, and human-like AI phone agents in the world. WHY THIS ROLE EXISTS We are looking for a detail-oriented and customer-obsessed Customer Engineer to join our customer team. In this role, you will be the go-to person for addressing customer issues, troubleshooting technical problems, and ensuring our users—including developers—have a seamless experience with Bland. You’ll work closely with internal teams to resolve challenges efficiently, advocate for the needs of both end-users and developers, and help foster a positive, informed developer community. WHAT YOU WILL DO: - Serve as the primary point of contact for enterprise customers and developers seeking technical assistance via email, Slack, video call