Manager, Customer Experience (Good Chop)

We’re looking for a Customer Experience Manager to join Good Chop’s dynamic Operations team. This person will play a pivotal role in managing Good Chop’s end to end customer care experience, ensuring all of our customers receive exceptional service every time they interact with a customer care agent. This person will balance customer centricity with operational rigor, continuously identifying and implementing opportunities to improve the customer experience across teams. You will … • Develop and own our CX strategy: Transform customer care from a reactive support function to a proactive experience driver, measurably building loyalty and revenue. • Supervise Customer Care agents: Manage our team of customer care agents, including: monitoring their performance and compli