Product Manager

At eDesk, we’re transforming the way eCommerce businesses handle customer support. Our AI-powered, multi-channel helpdesk enables merchants to automate and streamline their customer interactions, making support faster, smarter, and more effective. As we continue to disrupt the industry with cutting-edge AI solutions, we’re looking for forward-thinking product managers to drive our vision forward. We’re looking for a Product Manager  to take ownership of key product initiatives, shaping the future of AI-powered customer service. In this role, you’ll be responsible for identifying high-impact opportunities, defining solutions, and delivering meaningful outcomes in a given quarter. You will work cross-functionally with engineering, design, and commercial teams to bring innovative AI-driven features to market while ensuring they solve real customer problems. A key focus of this role will be embedding  deeper AI agents into our product, increasing automation, and enhancing the level of