Senior Director, Agency Operations & MarTech Implementation

The Senior Director, Agency Operations & MarTech Implementation, is the North America Operating Unit (NAOU) lead for agency relationship management across AOR, Studio X, & strategic and boutique rosters and the rollout, scaling, and governance of MarTech tools created by / with agency partners-especially those developed by Studio X (e.g., Shop X, Prod X, Learn X). This role is pivotal in orchestrating the integration of creative, media, and technology partners, ensuring operational excellence, compliance, and future-ready capabilities across the NAOU marketing ecosystem. The Senior Director will drive the transformation agenda by embedding tech-augmented ways of working, supporting both anthemic and deaveraged content, and enabling automation, personalization, and measurement at scale. What You Will Do for Us Agency Operations Leadership Serve as the primary point of contact for North America Marketing Community on all agency operations, processes, and tools; direct s