IT Helpdesk Specialist

The Position CallRail is looking for a IT Helpdesk Specialist. The IT Helpdesk is responsible for ensuring premier support for all employees' IT needs based on a predefined set of technologies and processes. The IT Helpdesk Specialist will primarily be responsible for responding to, resolving, or escalating end-user support issues across our modern SaaS and hybrid-hardware landscape. A strong customer service mindset is the key to succeeding in this role. This position will be the first point of contact for end-users to report any technical issues. What You'll Do • Strategy & Collabor