EMERGENCY SERVICES DISPATCHER (OA)

Provides emergency 911-call taking and communication services. Serves as primary call taker for certified Public Safety Answering Point (PSAP) and/or Enhanced 911 system. Determines the nature of the emergency by caller interrogation and prioritizes all incoming emergency and non-emergency calls. Maintains effective communications with field units and monitors status and availability of response units. Maintains constant liaison with the resources at the scene of the emergency to include, fire officials, fire apparatus, specialized equipment, and any other unit control centers involved with the emergency until official termination of the incident. Prepares and maintains reports and records relating to emergency responses. Prepares National Fire Incident Reporting System (NFIRS) reports utilizing the correct response codes and categories to complete the response report for each emergency incident, in accordance with published guidelines. Maintains maps, checklists and charts, including