IT Support Technician I

Provide information, assistance, and customer support to court staff via the IT helpdesk. Troubleshoot routine to moderately complex hardware, software, and application issues, including those resolved over the phone or requiring in-person support. Assist users with access issues, including web-based applications, word processing, data entry systems, and other court-supported software. Distribute, install, and configure new hardware such as PCs, laptops, printers, mobile devices, and related peripherals. Install, configure, and test new software applications. Perform routine troubleshooting, repair, and configuration of hardware and software. Prepare and maintain documentation for local programs, including user guides, cheat sheets, and forms. Provide end-user training as needed. Maintain an up-to-date inventory of computer equipment in accordance with policies and regulations. Provide input and recommendations regarding IT-related projects and improvements. Assist with office and cham