Senior Strategic Partner Manager

About the Team On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners. About the Role Strategic Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention. You will report into the Manager, Outside Account Management. We expect this role to be hybrid with time split between working in-office, traveling to merchants, and working from home. You're excited about this opportunity because you will... Manage top SMB Restaurant merchant partners (in t