DEFENSE TRAVEL ADMINSTRATOR

Ensures system requirements and activities necessary to achieve the objectives are identified, met and resolved, including all technical, administrative and/or operational problems and conflicts. Manages the administrative setup structure within DTS and controls access to the major modules of DTS relevant to the access levels. Oversees the operations of the installation of the DTS help desk. Develops and formalizes processes for reporting, tracking issues and problems registered as help desk tickets, classifying help desk tickets, assigning them for corrective action.