IT SPECIALIST (CUSTSUPT)

You will ensure attention to detail in managing service delivery, service level agreements, and cost negotiations, while maintaining a high level of quality assurance. You will provide exceptional customer service by addressing sponsor and user concerns regarding Navy Enterprise Service Desk operations. You will communicate clearly and effectively, both orally and in writing, to coordinate with sponsors, team members, and stakeholders on various initiatives. You will apply problem-solving skills to resolve conflicts, manage capacity planning, and ensure the smooth transition of services. You will develop and maintain process documentation, standard operating procedures, and guidelines for effective service desk operations. You will support continuous process improvement by identifying opportunities for operational enhancements and participating in related activities. You will manage the successful onboarding of new work into the NESD, ensuring compliance with all technical and function