Senior Customer Success Manager, Uber Direct Enterprise Restaurants

About the Role Uber Direct is one of Uber's fastest growing businesses, enabling merchants to unlock last-mile delivery for their customers via their owned and operated channels (outside of the Uber Eats marketplace). We have developed strategic partnerships with key Merchants across Restaurants, Grocery, Convenience and Rx verticals and are seeking a Senior Customer Success Manager to join our growing team! As a Senior Customer Success Manager, you will serve as a trusted partner to our Enterprise Restaurant Partners, developing long-lasting relationships to support and grow their business on our platform. You will work collaboratively with sales, operations, product, and other technical counterparts to develop, implement, and automate critical business processes to better manage the day-to-day performance of our merchants. At its core, this role is for an individual who: 1. Part Operator Part Strategist: You see the forest from the trees. You have the ability to get into the weed