Supervisory Human Resources Specialist

Manage customer relationships for employee services and records management products and services. Coordinate implementation and ongoing service delivery for customer agencies. Provide technical advice on human resources business processes, service needs, and customer issues. Recommend service configurations, process improvements, and communication approaches. Draft, review, and approve service agreements, project proposals, implementation plans, and customer communications. Support business planning, market analysis, pricing, billing, and account-management infrastructure. Coordinate with program, technical, communications, and customer stakeholders to resolve service-delivery issues.