Customer Engineering Manager

ABOUT THE ROLE: As our Customer Engineering Manager, you will serve as a “player-coach,” directly leading and scaling our Customer Engineering team while owning its processes, technology stack, and operational performance. As Browserbase grows, the complexity and volume of our customers’ AI and automation deployments have grown exponentially. You will formalize the operational frameworks, support playbooks, and project management methodologies that enable the team to support our customers’ successful integration of our technology, both reactively and proactively. Sitting at the intersection of Post-Sales, Product, and Core Engineering, you will help define what technical excellence looks like for the organization. You will mentor the existing team while serving as the definitive escalation point for highly complex AI and web automation integrations, fostering a hard-working, collaborative culture within our San Francisco headquarters. WHAT YOU'LL DO The core responsibilities for