Veterans Service Representative

Duties include, but are not limited to: - Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule. - Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. (Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.) - Responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions. - Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists. - Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted. - Prepares and conduct