Information Technology Technician II 6 Month Term

- Respond to help desk calls and emails, log computer problems, and assist with routine problems; problems that are not quickly resolved or require a subject matter expert may be escalated to the next level; - Utilize and maintain service desk management application; - Analyze, log, track and resolve software/hardware matters of significance pertaining to network connectivity issues, printer, servers, and applications to meet district needs; - Manage and maintain printers, scanners, and other peripherals including firmware and driver updates; - Provide initial new user training for Microsoft Office and other required applications as well as other end user IT training as necessary; - Set up, configure, install, and document hardware and software; - Provide support for mobile computing devices and remote access; - Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians; - Receive and maintain inventory of IT related asse