Temporary Information Technology Technician II 1 Year Term

Respond to help desk calls and emails, log computer problems, and assist with routine problems; problems that are not quickly resolved or require a subject matter expert may be escalated to the next level; Utilize and maintain service desk management application; Analyze, log, track and resolve software/hardware matters of significance pertaining to network connectivity issues, printer, servers, and applications to meet district needs; Manage and maintain printers, scanners, and other peripherals including firmware and driver updates; Provide initial new user training for Microsoft Office and other required applications as well as other end user IT training as necessary; Set up, configure, install, and document hardware and software; Provide support for mobile computing devices and remote access; Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians; Receive and maintain inventory of IT related assets according to in