Lead Medical Support Assistant (Trainer)

Duties include but are not limited to: Education & Training Stays apprised of the latest national, VISN, and local policies and regulations regarding MSA and scheduling functions. Responds to Action Items that involve scheduling requirements and training from the facility, VISN, and national levels. Trains and provides expert guidance to all employees in the medical center utilizing the technical procedures related to scheduling and other MSA functions including, but not limited to: ICB insurance capture, registration, my HealtheVet, recall, consults, Vetlink kiosks, and reports. Makes recommendations on how to achieve compliance with training requirements and enhance training programs to meet the needs of the organization. Promotes upcoming training sessions and communicates deficiencies to Supervisors, Service Chiefs, Business Managers, and/or medical center leadership as necessary. Works closely with clinical services to ensure compliance with VHA guidance and medical center policy/