Information Technology Specialist

The following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. Provides user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoots user account problems and daily user support issues Ensures users' files on workstations and servers are backed up. Recovers files as needed Attends and participates in customer agency meetings at the local level as requested Assists local agencies and managers with selection recommendations for hardware and software to meet mission needs as directed by supervisor