SUPV IT SPECIALIST (CUSTSPT)

Serves as a Section Chief directing and supervising employees highly skilled in customer support. As Section Chief the incumbent is responsible for the overall management of functions and staff. As Section Chief the incumbent is required to support the planning, and delivery of customer support services, including troubleshooting, customer assistance, and or training, in response customer requirements. These duties include planning, directing, reviewing and coordinating the efforts of work operations. Manages and directs accomplishment of highly critical mission and functions of the organization supported. Continually keeps abreast of "state-of-the-art" advanced technology. Studies appropriate journals, participates in computer users technical seminars, maintains contacts with vendor personnel, and takes other actions as appropriate to maintain up-to-date knowledge in the field. Serves as a technical information source both within and outside the command.